Synapse
Synapse Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Synapse has 1.5 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Being able to cancel online.
Cons: Automated service line, Anything about the company that scams people, No delivery of product after payment 8 weeks ago scam.Recent recommendations regarding this business are as follows: "Do NOT seek relief using ripoff Synapse products .", "do not use this service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Synapse has 1.5 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Being able to cancel online.
Cons: Automated service line, Anything about the company that scams people, No delivery of product after payment 8 weeks ago scam.Recent recommendations regarding this business are as follows: "Do NOT seek relief using ripoff Synapse products .", "do not use this service".
Most users ask Synapse for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSynapse xt defrauds 77 year old man out of $314 refund
- So time runs out
Preferred solution: Full refund
User's recommendation: Do NOT seek relief using ripoff Synapse products .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint of not receiving my People Magazine on April 20, 2020
- No delivery of product after payment 8 weeks ago scam
Preferred solution: Deliver product or service ordered
Customer service
User's recommendation: do not use this service
Fraud
How to get a refund from synapse magazine scammers
Like everyone, I signed up for free magazine subscriptions thinking at some point I will receive some communication of a renewal and I would cancel at that time. That never happened but my account was charged.
Call 1-87*-789-**** (one of many synapse 800 numbers). You will get an automated recording. Regardless of the recording, continue to press 0 until you are connected to a live person. Say you would like the following: #1 cancel your current subscription, #2 cancel all future subscriptions, #3 cancel all trial subscriptions, and #4 a refund for the subscription charges because you did not want them renewed.
Most importantly, tell them to remove your account number from their data base and you do not want to receive magazines from synapse ever again. He will try to interrupt while you are speaking. Ask him to let you continue with what you have to say before responding. The conversation is recorded and he will have to honor all of your requests.This shady company is with the BBB because they follow their guideline but does not stop the scam.
Ask the "scammer representative" when should you expect the refund. Ask to receive confirmation that the account has been removed and get the name of the person with whom you are speaking.
I can not take credit for the information.
I got "to get a live person, press 0" from someone else's review. Feel free to share this info.
- Scam
This Company Sucks!!!
Food Network
Online is Easier
As most of the reviewers, I felt scammed. I made a purchase from one of my favorite stores a couple of months ago, the sales lady offered me FREE magazines.
I declined, but after high pressure from her stating they were completely free, I caved and said fine. She NEVER, EVER mentioned that once the "free" issues were done, that my store credit card would be charged for renewal, nor did she give ANY information regarding cancelling these "free" magazines. I did not provide a payment method so I assumed that once the trial was done, that would be it. I haven't even read a single magazine, I put them in the breakroom at my job for my employees to enjoy, because I never really wanted them in the first place.
Today, I received an email notification that I had a bill due, but I knew I should have a zero balance. I log in and low and behold I've been charged for these mystery magazines. After contacting my credit card company, I found out the company to contact is Synapse. I did about five minutes of research online and found a web address for them where I could manage my subscriptions.
I was able to cancel all of the magazines and receive a refund within a matter of minutes. It's much easier than the experiences I've read with calling over the phone.
The website is www.magcustomerservice.com. I hope this information helps someone.
- Being able to cancel online
- Not being told i needed to cancel or how to cancel
- Not receiving a notice of renewal prior to my card being charged
- Being misinformed
Another pissed off customer
Outrageous Charges -never completed signup
- Anything about the company that scams people
- Being charged for a service i did not want
Preferred solution: Full refund
Canceling subscriptions
After reading several of the comments I was worried. I still don't recall how I got the subscriptions.
I did remember that my time was about up when I saw that 4 days ago I was charged for a renewal. I'm thinking this must have come from someplace I consider reputable or I wouldn't have signed up, either phone carrier or Amazon maybe.
I didn't have a number for this company but one of the magazines had included their own renewal notice. I got the name Synapse and phone number from them.
I'm pleased to report that it was very easy. I pressed 0 multiple times and was connected to a rep pretty quickly.
(more quickly than Conde Nast). The rep was very helpful, didn't pressure me to continue anything and canceled all subscriptions.
He also refunded the amount charged to my card. I'll update this review if the refund doesn't show up.
Be careful
FRAUDULENT MAGAZINE SCAM - DO NOT ORDER !
Somehow I believed some BS ad about getting Rolling Stone and REaders Digest for only $2 each for 1-yr subscriptions.. This BS company charged my credit card on 11/15/17 and as of 12/8..
almost 8 weeks later.. NO MAGAZINES delivered.. It doesn't take 8 *** weeks to simply start a subscription.. I sent an email to their "Customer NO Service" today telling them if my credit card is not refunded immediately I would report them to the NC Attorney General's office about their fraudulent SCAM...
I didn't order the magazines for fun.. this company SUCKS and is a FRAUD!
- No delivery of product after payment 8 weeks ago scam
Preferred solution: Full refund
SCAM OF THE CENTURY!!!
My 85 year old mother has been scammed out of $115 every three months since 08/15/2016. She swears she NEVER signed up for magazines thru this company or any other.
It is now, 12/15/2017 and I called the recording line (that you cannot speak to a human on) and did at least CANCEL the 3 magazines they said she signed up for. I cancelled them 11/08/2017 yet they deducted another $115 dollars in December 2017! We finally went and closed her bank account to put a stop to this thievery! She even occurred bank charges due to over-drafts these magazine charges on her account.
I cannot believe they have gotten away with this for so long! I have requested PROOF of her signature and ordering of these magazines. And I will turn this fraud over to the State Attorney General to pursue, and demand a refund of all the charges.
WHAT A SCAM! I hope this experience will help some one else in the future.
- Anything about the company that scams people
- Automated service line
Preferred solution: Full refund
Unscrupulous & Deceptive - Still No Refund
It appears my threat to report Synapse to the state attorney general worked. If I'd only used this earlier...
The $164 for the 3-outstanding subscriptions that hadn't been cancelled by two of their representatives, was refunded to my checking account. A word to the wise. Those marketing ploys on the Internet that offer a year's magazine subscription for a mere $2 because you answered a survey or some such thing aren’t as sweet a deal as they appear. Let's face it, no one reads the fine print, even when it's made available to us.
And that's where they gottcha, because you've just given them permission to withdraw funds from your bank account. Did Synapse have a legal right to go into my account and withdraw funds? Probably. Chances are, I checked Accept to some lengthy set of Terms that gave them permission.
What's bothering me (in addition to the deceit of two employees) is they went into my account, withdrew funds, and didn't bother to send me a notice. Had I not balanced my check book when I did, and had funds on hand to cover their withdrawal, I would have bounced checks - at $25/$25 a pop. And you know they wouldn’t have covered those Insufficient Funds charges.
The 1-star rating will remain, even though my funds have been re-deposited, because I have no respect for this company’s practices. Unscrupulous businesses need to be called out and held up to the light of public opinion.
- Being misinformed by employees regarding my refund
Free 2 month subscription scam
Companies Similar to Synapse
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My Taste of Home subscription some how is through Synapse. I got nowhere with Juan and asked to speak with a supervisor.
They kept telling me that my subscription was cancelled, but the label says my subscriptions are for two more years--even though my subscription was cancelled. Had to request a supervisor and got a confirmation number that I will no longer receive this subscription.
Ugh. I appreciate this comment and was very direct.
I don't know where this came from but I didn't not order Guns and Ammo for $ 32 - Talked to some person from India who insisted I ordered this magazine and I assured him I did not . I requested he cancel any subscription h had in my name. This is a bunch of crap .
Thank you soooo much! This helped me a ton...
very shady, never notified that my subscription was renewed for $42... much more than I had originally paid!!
Thanks, it was a headache try to talk to a live person
These people said that since I ran a charity marathon I could chose a free magazine. They have tried to charge me $117 twice, but my cc co won't accept the charge. BUT it is causing problems with them and I and I need to nip this in the bud.
Thank you for this information. I got robbed by them for Cooking Light.
It wasn't a free sample, I just wanted to cancel my subscription and thought I had subscribed through Cooking Light.
I tried to cancel directly with Cooking Light, their website reassured me it was cancelled and I was being refunded, only for me to be hit with another charge a couple weeks later and discover that Synapse won't accept a cancellation on the magazine's own customer service portal. That is a scam perpetrated on the subscriber.
Worked perfectly! I followed these steps exactly, and they have claimed to refund my money. Thank you so much.
Thanks for this. I was able to avoid jumping through the phone hoops.
The real problem here is they promise you three months of free magazines but charge your account a month later. I demanded to have it cancelled immediately and could care less about receiving any magazines. When I signed up for the Bubble Run through ACTIVE these popup screens make you think you are helping the organization.
What a scam! I plan to cancel my debit card, as your bank could care less about helping you reverse a pending charge, if I have to avoid any more unwarranted charges.
This sadly happened to me too.
agreed