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    • Automated service line 1
    • Magazines 1
    • Scam 1

I had subscribed long ago to Runner's World magazine. I followed the instructions in the magazine about how to cancel my subscription, and received an email that my subscription was cancelled. I kept getting the magazine for a couple of months, and I assumed that it was just my yearly subscription running out, until I saw that my credit card was charged again. After a lot of online back and forth with Runner's World staff, they told me that I had to go through Synapse. So... the first problem is that Synapse doesn't bother to connect with the... Read more

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Bought two magazines through Synapse, Taste of Home for myself and Discovery Girl for my granddaughter. I have two unauthorized charges to my checking account showing they stole $33 for one magazine and $35 for the other!!!!! Read more

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My son got scammed into this at an FYR Store. Did not know he was signing up to anything. FYE IS INTO IT TOO if they are offering this. I'm hoping we caught it in time before they charge his account. But we have cancelled the card too. I called and just kept pressing zero until I got a rep and told him to cancel all do not charge the account do not want their magazines; that it is a scam that is all over internet with terrible reviews. I also contacted FYE and told them they're part of the scam. Read more

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Apparently this some magazine scam. I checked my credit card statement and found a bogus charge for $26 for a magazine subscription I never ordered. Tried calling all the numbers I could find. Wenner Media (publisher) told me the order was put in by a 3rd party, "New Subservice". They gave me a number which I tried, as well as the # on the charge. Both lines are only automated with no option to speak to a human. The machine informed me that the subscription was a "gift" for answering some survey. Some gift. Machine said it was giving me... Read more

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I, like many of you, received outrageous charges to my account for several magazines. When I looked it up online, I found these reviews that gave the advice to press 0 until you can get a live representative which worked great and I admit I never would have gotten to that point because the automatic recording would lead you in circles for hours if you let it. However, this is where my experience differs from other reviews I have read. I clearly stated I wanted all subscriptions cancelled with a full refund. The man on the phone verified the... Read more

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I don't want charges for magazine I don't want I really need that money you took out of my account I never sighned up for any magazines you just auotmaticly took the money out of my account I would like it put back in I got better things to do with the money instead of waisting it on magazine subsriptions I would like this resolved as soon as possible the sonner the better I don't read magazines anymore anyways the money was to be used for something important this month how are going to go about fixing it thanks a lot jay fazekas Read more

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I received a charge on my credit card bill of $43.00 from an unknown source. I called the phone number on my credit card bill and it was "Magazines" and the hold message said, "Visit us online at magcustomerservice.com". When a representative got on the line, she said I had subscribed to Southern Living in May, 2014 and as a courtesy they were renewing me. I told her I bought one year at a special rate of $10.00 (with a coupon code) and that was it. I have the printed receipt and it said nothing about auto renewal. She said it was done as a... Read more

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The owner of Synapse is the president of bbb... So guess what? They will keep stealing from people. I went to the grocery store and the cashier got me into this magazine thing, telling me about 3 months free. I only got one magazine in 3 months and then I was being billed. I had no idea that they were gonna charge me, neither I knew the cashier gave them my acct info. Now our information isn't safe anywhere. we have to be careful and not fall for any of this. Plus you call the call center to cancel and they offer you travel mugs, gas money o a... Read more

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Like everyone, I signed up for free magazine subscriptions thinking at some point I will receive some communication of a renewal and I would cancel at that time. That never happened but my account was charged. Call 1-877-789-1194 (one of many synapse 800 numbers). You will get an automated recording. Regardless of the recording, continue to press 0 until you are connected to a live person. Say you would like the following: #1 cancel your current subscription, #2 cancel all future subscriptions, #3 cancel all trial subscriptions, and #4 a... Read more

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In December 2013 they renewed subscriptions without my consent and again in June 2014. I've tried to contact they only get auto agent with only a partial refund I cancelled these 4 magazines on June 24, 2014 My subscription was good for the whole year and should not have been charged again until Dec. 2014 I should get credit for half a year plus the current charge in June which was $140.00 I only received $30.42 Tried to contact the company which is a joke No real person to talk to This is thieft I will have to seek further aid if I don't... Read more

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